Your chocolates are presented in a signature red box with golden bee logo making it ideal as a present or as a treat.
Honey that I am using for the ganache comes from busy bees from Ringwood (Honeyshoney), love to support local artisans.
Each of the chocolates weigh: 14g.
I am a small batch chocolatier, therefore your chocolate design might vary.
Please notice, that I am a small batch chocolatier, and some designs might vary.
Sugar, cocoa butter, whole milk powder, cocoa mass, emulsifier: soya lecithin, natural vanilla flavouring, bicarbonate of soda, glucose.
Please note, chocolate fillings aren’t vegan, but are Gluten Free and vegetarian friendly.
Produced in facilities that also handle nuts, wheat, milk and eggs.
Products can therefore contain traces of these products, even when not stated in the ingredients list.
Thank you for visiting and shopping at New Forest Chocolatier. Following are the terms and conditions that constitute our Shipping Policy.
New Forest Chocolatier ("we" and "us") is the operator of https://newforestchocolatier.co.uk ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
3.2 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our Kitchen operates on Monday - Sunday during standard business hours, except on national holidays at which time the kitchen will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
3.4 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
4. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
6. Duties & Taxes
6.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at email@example.com